14‑Day Return Window
Begin your return in the portal within 14 days of the delivery date, and ship the parcel soon after you create the packing slip.
Domestic (U.S.) Returns
- If you want to ship items from more than one order in the same box, for each order you would like to add at Step 1 click the “Check Eligibility” button (located under item selection).
International Returns
- Choose any carrier you prefer, print the portal packing slip, buy postage from that carrier, and keep tracking (plus insurance) until your credit is issued.
- Send one order per parcel. International labels and orders cannot be combined.
Store Versus Online Purchases
- Final Sale items cannot be returned or exchanged.
- If you bought the items online, you can return them online (with the exception of dresses).
Item Condition
To be accepted, returned items must meet all of the following requirements:
- They are unworn.
- They are unwashed.
- They have all original tags attached.
Final-Sale Items
When creating a return, items marked as Final Sale will not be available for selection. If you are unable to select an item during your return, it is most likely because it is a Final Sale item, which is not eligible for return under any circumstances.
Items that never qualify for return (Final Sale):
- Bodysuits
- Swimwear
- Lingerie and undergarments
- Beauty products
- Accessories
- Party wear
- Any item priced with a $.48 or $.98 ending
If any final‑sale item is sent back, it will be discarded and no credit will be issued.
Damaged, Wrong, or Incomplete Items
If you select “Damaged/Defective,” or “Wrong Item,” as the reason during the return process, the system will prevent you from completing the return for that item. This is intentional—we require these issues to be handled by our Customer Care team to ensure proper resolution and label issuance. Please note that damaged, wrong, or incomplete items need to be unworn, unwashed and have all original tags attached for you to be eligible for a return.
Reserved Rights and Legal Notice
We reserve the right to define, limit, refuse, and reject returns that show excessive wear, alteration, potential fraud, or other irregular activity. We may refuse service online for similar reasons.
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
To start a return, email [email protected].